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Calling Cards Help / Faq

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  • After I place my order online, how soon will I get my card?
    If this is your first time ordering from CallingCards.com, a representative will contact you between 5 minutes and 12 hours after you place your order to verify your order.  He will then process your order and your pin will be released to you via email.  Pins are released instantly to repeat customers who order using their previously used email addresses.
  • I've never used a card with a connection fee before. How does that work?
    Each time you use the card and your party answers, you will be charged a connection fee which will be deducted from the available minutes.  The number of minutes available on each calling card assumes that you will make one call.  ALL low rate calling cards have a connection fee, but even so, the cost savings are phenomenal!
  • What if I make a call and no one answers? Will I have to pay the connection fee?
    As long as the call isn't answered, then you don't pay the connection fee. If you dial a wrong number, or the call is answered by an answering machine or voice mail, then you will be charged the connection fee.
  • Will I get the advertised cent per minute rate on every call I make?
    The rate that's stated on the card is calculated with the assumption that you will use the card one time and incur only one connection fee. In reality, this usually doesn't happen.  The more times you use the card, the more connection fees and taxes you'll incur, which will raise your actual cent per minute rate. Your actual rate will still be MUCH more cheaper than you've ever DREAMED of spending with AT&T, MCI, SPRINT, etc.
  • Is the rate the same 24 hours a day?
    You bet!  Unlike some cards that penalize you for calling at certain times, the cards that we sell are the same all day, every day!
  • Am I going to be charged anything on my regular phone bill?
    No, these cards are totally separate from your regular phone bill.  Remember, you are dialing an 800# with these cards to make a long distance call, so it has nothing to do with the long distance service that you currently have with your home or business phone.
  • OK, can I use this card for in-state long distance calls?
    Sure--just dial the 800#--The rate is the same whether you're calling in-state or out of state.
  • What about busy signals or "busy circuits"?
    Like all calling cards, it's possible to encounter busy circuits during peak periods.  In our personal experience though, when this happens, you can just hit "redial" on your phone a couple of times and get right in.  We've never had a problem getting in--even during peak times, we've just had to press the "*(star)" button two times.
  • Can I make international calls?
    Yes, you can call nearly 200 countries with all calling cards, but the rates do vary by country. 
  • How do I know how many minutes are left on my card?
    Each time you make a call, the computer will announce to you how much time is left on the card.
  • Is there a customer service number I can call?
    Yes, there is an 800#  you can call that connects you with the long distance company's customer service department. This number varies from card to card; the customer service number that corresponds to your card is sent to you in the same email as your pin number.
  • Are there additional charges when calling from a payphone?
    Yes, as with ALL prepaid calling card numbers, you are subject to a possible surcharge when you use these cards from a payphone.  It is typically about 50 cents and is deducted from your available minutes on the card.
  • How are calls billed?
    Most calls are billed in 1 minute increments with, but some international countries may be billed in 3 minute increments.
  • Can I order these cards with confidence?
    You bet you can!   We have emailed more than 15.4 million cards to our customers over the past 7+ years. If you have a problem that can't be resolved by the telecom company's customer service, just contact us within 2 days.

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