This could happen if the phone rings more then 4 times or equivalent to 30 seconds without a connection. Carriers will consider this a connection and will deduct minutes for rounding. The rounding fees can be found on the card information page at www.CallingCards.com (click on card picture).

If you were not able to make a connection please call the customer service number located in the email that came with your pin. Customer Service has complete jurisdiction on whether to credit or add lost minutes to your calling card using there system. When calling customer service, provide them with your pin number and your toll free access number. Customer Service will look up your pin and be able to see your call history. Customer Service will also see that you have lost minutes, and will gladly add them back to your calling card.

Due to international lines and call capacity we can only advise that you try your call again in 10 minutes. Most capacity issues are resolved within this time span. Please call customer service located in the email with your pin. If the problem continues to occur please fill out the form below.

A. If this is a brand new card with a full balance and you have entered your destination number and the number of minutes is different then what you expected at time of purchase.

Please select the appropriate criteria for your situation:

B. Some calling cards also have a tax and a maintenance fee. The tax is deducted from each call that you make. This can be the cause of the card providing fewer minutes because the total number of minutes advertised on the website are based upon the complete usage of the card on one call. Please examine the card information page located on our website. This page can be found by clicking on the card image or the "more info" button. Here you will find all the fee's and taxes associated with that card.

Please hang up and try your call again. If you have lost minutes please call the customer service number located in the email that came with your pin. Customer Service has complete jurisdiction on whether to credit or add lost minutes to your calling card. When calling customer service, provide them with your pin number and your toll free access number. Customer Service will look up your pin and be able to see your call history. Customer Service will see that you have lost your minutes, and will gladly add them back to your calling card.

Some calling cards also have a tax and a maintenance fee. Maintenance fees are taken out by the carrier in order to keep performance and quality across there entire network switches. The tax is deducted from each call that you make. This can be the cause of the card providing fewer minutes because the total number of minutes advertised on the website are based upon the complete usage of the card on one call. Please examine the card information page located on our website. This page can be found by clicking on the card image or the "more info" button. Here you will find all the fee's and taxes associated with that card.

This is the basic unit to record the length of your phone calls. Industry standard is one minute rounding, as in the case of your residential telephone services. Prepaid calling cards can be rounded to one, two, or even three minutes. If it is rounded to 3 minutes, your 30 seconds phone call will be considered as a 3-minute phone call and your 4 minute phone call will be considered as 6 minute phone call.